The Republic of Tea
  • Information Technology
  • Nashville, IL, USA
  • Salary
  • Full Time

Comprehensive Benefits Package


POSITION SUMMARY: The IT Analyst is responsible for ensuring all systems both internal and customer facing are running at peak performance.

ESSENTIAL FUNCTIONS:  

  • System administration over key components of The Republic of Tea's infrastructure such as wireless access points, switches, routers and SANs.
  • Day-to-day desktop support for end-user software and hardware.
  • Assist in maintaining and supporting on-premise ERP System.
  • Plan, schedule, and control project activities to fulfill objectives and satisfy project requirements.
  • Prepare system design specifications. Transfer functional requirements into process design documents used by developers to code. The design specifications will include data mapping, business edits, and other processing requirements.
  • Responds to telephone calls, email and personnel requests for technical support in a timely manner.
  • Documents, tracks, and monitors issues to ensure a timely resolution.
  • Installs new software releases and system upgrades. Evaluates and installs patches and resolves software related problems.
  • Performs and monitors system backups and recovery.
  • Maintains data files and monitors system configuration to ensure data integrity.

 POSITION REQUIREMENTS:

  • Bachelor's degree in Computer Science or closely related field.
  • 3+ years of experience in IT.
  • Experience administering and supporting Windows Server environment, including server images, security hardening, application installs, hardware maintenance.
  • Experience in VMware administration, Active Directory Administration, Server Builds, Patch Management, Problem determination/resolution, and Backup/Recovery.
  • Intermediate level knowledge of SQL.
  • Knowledge of EDI transactions.
  • Experience with EDI implementations and integrations with a third-party provider.
  • Intermediate level knowledge of computer networking including switches, routers, firewalls and wireless access points.

 

EXPERIENCE PREFERENCE: 

  • Cisco Networking
  • Cisco Meraki
  • Microsoft Windows
  • Apple OS X
  • Adobe Creative Cloud
  • Microsoft Office 365
  • SQL Server
  • EDI
  • Tableau
  • 3CX Phone System
  • VMware
  • Sage X3
  • ERP/WMS Software Support 
Full Job Description
The Republic of Tea
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