Customer Service Representative

Since 1992 our mission has been to see premium exquisite teas steaming in the cups of men, women, and children everywhere, and to emphasize a Sip by Sip Rather Than Gulp by Gulp lifestyle. The Republic of Tea offers more than 300 premium teas, herbs, bottled iced teas and nature-inspired sipware. A socially and environmentally responsible business, The Republic of Tea is a debt-free, family-owned business dedicated to sharing our prosperity by developing products to support worthy philanthropic organizations as well as provide learning and growth opportunities for our Employees internally referred to as Ministers. Join our TEAm and enjoy a collaborative work environment, opportunities to grow your professional network, and become part of the tea revolution!

POSITION SUMMARY

Responsible for assisting customers with orders, managing database records, data entry, resolving customer concerns with impeccable service, and managing through stressful situations with the utmost professionalism. Must work closely with various managers and foster TEAmwork within the department. The qualified candidate must possess a strong work ethic, have high attention to detail, and superior communication skills.

NEW HOURS: Monday - Friday, 9:00am - 6pm!

ROLE RESPONSIBILITIES:

• Serve as back up to reception and switchboard.
• Order Entry via various channels such as fax, mail, phone, emailed, or vendor portals with speed and accuracy into ERP system Sage.
• Deliver world class services to ensure customer satisfaction and problem resolution via email, phone, and chat.
• Review pending orders, reports, and specific customer requests to ensure excellent customer service and customer experience.
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
• Provide data and guides to help the sales team.
• Expected to follow proper instructions.

POSITION REQUIREMENTS

• High School diploma or equivalent GED.

Preferred Attributes:

• Any customer service, call center, or related experience.
• Experience utilizing an ERP system for data entry and/or order processing.
• Basic Excel skills.

"Qualities YOU bring to the Role."

• Ability to establish positive working relationships with internal and external customers and employees.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• Positive, professional attitude, handling customer inquiries.
• Ability to develop rapport and effective listening skills.
• Attention to detail.
• Must perform work with a sense of urgency.
• Ability to gain a general knowledge of computers and internal system.
• Able to work with minimal supervision. Self-motivated, working independently, resourcefulness.

The Republic of Tea is an Equal Opportunity Employer

Current Openings for Customer Service Representative Jobs at The Republic of Tea