IT Analyst

POSITION SUMMARY: The IT Analyst is responsible for ensuring all systems both internal and customer facing are running at peak performance.

ESSENTIAL FUNCTIONS:  

• Maintain and support on-premise ERP System.
• Apply SQL skills especially for data extraction and report writing.
• Plan, schedule, and control project activities to fulfill objectives and satisfy project requirements.
• Prepare system design specifications. Transfer functional requirements into process design documents used by developers to code. The design specifications will include data mapping, business edits, and other processing requirements.
• System administration over key components of The Republic of Tea's infrastructure such as wireless access points, switches, routers and SANs.
• Day-to-day desktop support for end-user software and hardware.
• Respond to telephone calls, email and personnel requests for technical support in a timely manner.
• Document, track, and monitor issues to ensure a timely resolution.
• Install new software releases and system upgrades. Evaluates and installs patches and resolves software related problems.
• Perform and monitors system backups and recovery.
• Maintain data files and monitors system configuration to ensure data integrity.

 POSITION REQUIREMENTS:

• Bachelor's degree in Computer Science or closely related field.
• 3+ years of experience in IT.
• Intermediate level knowledge of SQL.
• Experience administering and supporting Windows Server environment, including server images, security hardening, application installs, hardware maintenance.
• Experience in VMware administration, Active Directory Administration, Server Builds, Patch Management, Problem determination/resolution, and Backup/Recovery.
• Knowledge of EDI transactions.
• Experience with EDI implementations and integrations with a third-party provider.
• Intermediate level knowledge of computer networking including switches, routers, firewalls and wireless access points.

EXPERIENCE PREFERENCE: 

• Sage X3
• SQL Server
• SQL Server SSIS
• Cisco Networking
• Cisco Meraki
• Microsoft Windows
• Apple OS X
• Adobe Creative Cloud
• Microsoft Office 365
• EDI
• Tableau
• 3CX Phone System
• VMware
• ERP/WMS Software Support 

Current Openings for IT Analyst Jobs at The Republic of Tea